Privacy Policy

Who we are

LoveWorld Cardiff is a church based at Cathays Community Centre, 36 Cathays Terrace, Cardiff, CF24 4HX. You can contact the Church Office at info@lwcardiff.org or +44 7588 248 312.

Information we collect

When you submit a contact form or Sports Day registration form, we collect the information you choose to provide, including your name, email address, phone number, enquiry or registration details, message or care details, and any consent or attendance confirmation.

We may also process basic technical information such as browser/user-agent information and, where configured, a protected version of your IP address to help with security, abuse prevention, and system reliability.

How we use your information

We use submitted information to respond to your enquiry, provide church office support, help you plan a visit, respond to prayer or joining requests, and manage internal church follow-up.

Website enquiries are stored in a secure admin dashboard and may be marked as new, in progress, or resolved by authorised church staff.

Who can access your information

Access is limited to authorised LoveWorld Cardiff admin users who need it for church office or ministry administration. This may include Master Admin users and Church Office Staff. Media Department users do not have access to enquiries unless specifically granted by a Master Admin.

How long we keep information

We keep enquiry information for as long as reasonably needed to respond to your message, support follow-up, maintain church office records, and meet operational or legal requirements. Information may be reviewed and removed when no longer required.

Third-party services

This website may use trusted third-party services to operate key features, including website hosting, database storage, media storage, embedded maps, YouTube videos, and search/analytics tools where configured.

Embedded content from services such as YouTube or Google Maps may behave as if you visited those services directly.

Your choices

You can contact the Church Office to ask about information you have submitted, request corrections, or ask for your enquiry information to be removed where appropriate.

Security

We use reasonable technical and organisational measures to protect submitted information, including restricted admin access, password-protected administration, secure hosting configuration, and HTTPS.

Policy updates

This Privacy Policy may be updated as the website develops or as operational needs change. The final wording should be reviewed before full public launch.